Booking Terms & Conditions

All bookings made with OnTrack Retreats LLC are subject to these terms and conditions:

The “Trainer” refers to the registered business “OnTrack Retreats LLC”.

The “Activity” refers to the participation in personal/group strength, fitness and conditioning training and general activities.

You acknowledge that it is a condition of participating in this activity that You do so at my own risk. You accept all risks and hereby indemnify and release the trainer, their agents, affiliates, employees, members, sponsors, promoters and any person or body directly or indirectly associated with the trainer, against all liability (including liability for their negligence and the negligence of others) claims, demands, and proceeding arising out of or connected with my participation with the activity. This release and indemnity continues forever and binds my heirs, successors, executors, personal representatives and assigns. You acknowledge participating in the activity may involve a risk of serious injury or even death from various causes including: over exertion, dehydration, equipment failure & accidents with equipment and surroundings.

You recognize the difficulties associated with this activity and attest You are physically fit to participate safely in the activity and that a qualified medical practitioner has not advised me otherwise.

You understand the demanding physical nature of this activity.

You are not aware of any medical condition, injury or impairment that will be detrimental to my health if You participate in the activity. In the event that You become aware of any medical condition, injury or impairment that may be detrimental to my health if You participate in this activity my trainer will be immediately informed.

By continuing to participate in this activity, You accept the risks despite these conditions and are still, and will always be under the terms of this agreement.

Booking & Payments Policy

A 10% non-refundable deposit is required to secure all bookings. Final and balance payments are due strictly 14days prior to your official program start date. Deposits are made by credit card at the time you make your reservation.

Final balance payments will automatically be taken 14 days prior to your retreat commencing using the same credit card details provided for your deposit unless told otherwise.

Cancellation Policy

You must provide 14day’s notice in writing if you are unable to attend the program date you have been booked into. Cancellation 14day’s in advance or greater will result in forfeit of the deposit paid. Cancellation less than 14 days in advance will result in nil refund. OnTrack Retreats LLC reserves the right to cancel your position in the program at any time should management deem necessary. Any client who cancels their program once it has commenced, notice is given either through their own circumstances or under instructions from OnTrack Retreats LLC management, is subject to a strictly nil refund policy without exception.

Re-Schedule Booking Policy

You can reschedule your stay up to 14 days before your retreat is due to commence with a fee of $300. No changes can be made within 14 days of your retreat start date. If you decide to reschedule your retreat but are not sure of the new start date you are able to place your program on “hold” for 12 months. Once the 12 months has passed you will forfeit any monies paid.

All booking’s are subject to availability.

Program Attendance Policy

Due to the structure of our sessions it is vital that you do not miss any day or part of your program. If for any reason while on the program you are unable to attend any day or part of a day, we are unable to refund or reschedule any sessions that you miss.

Client Behaviour Policy

Smoking, alcohol, illegal drugs and/or substances are not permitted while attending the OnTrack program at any time.

The client is responsible for disclosing any prescription medication they intend to bring with them and is subject to approval by OnTrack management.

OnTrack will provide all food and drink items for all guests to coincide with the OnTrack meal plan, therefore guests are not permitted to bring food or drinks into your room.

Guests are to respect the privacy of other guests by entering only the room/suite allocated to them. Obscene and abusive language will not be tolerated and all guests deserve to be treated with respect. For the safety of all guests, any guest found using intimidating or abusive language or behaviour will be asked to leave the program and will be subject to our normal cancellation policy above. Only OnTrack weight loss retreat clients who have paid for the program & accommodation are permitted stay overnight in the accommodation. Visitors must be pre-arranged with OnTrack staff.

Accommodation Policy

Clients accept that the OnTrack program is offered out of facilities owned and operated by third parties (including but not limited to Englewood Resort and Spa, collectively known as the “accommodation provider”). Any issues or concerns regarding the facilities (including accommodation) are the sole responsibility of the accommodation provider, OnTrack accepts no liability or responsibility for issues related to the facilities. OnTrack reserves the right to change the accommodation provider to an alternative provider of a similar standard should the current accommodation providers be unavailable. All residential clients will be subject to a security bond payment, which will be paid directly to the Accommodation Provider by way of credit card imprint at the commencement of each respective program. This payment will cover damage or replacement costs associated with each client’s individual room hire and are at the discretion of the accommodation provider of the accommodation. Clients are also responsible for settlement of any amounts charged to their room during their stay directly with the accommodation provider. OnTrack accepts no liability or responsibility over disagreements between clients and the accommodation provider in this regard. Each client will be responsible for additional services such as phone calls, and other services (outside of the OnTrack program content). Individual client accounts will need to be finalized prior to or at departure.

By booking with OnTrack Retreats LLC you certify that you are 18 years or older and have read these terms and conditions and fully understand them. You agree to the above for yourself and on behalf of the participant and you indemnify and will keep indemnified any person or body directly or indirectly associated with the conduct of the activity on the terms referred to. You have read and understood and hereby agree to be bound by all items in them.